Support Specialist (VoIP) (Nigeria)
Remote
Full Time
Mid Level
Job Summary:
Are you passionate about solving technical problems, delivering exceptional customer service, and keeping business communications running smoothly? If so, we’d love to meet you!
We’re a trusted partner helping businesses communicate, collaborate, and grow. We’re looking for a motivated
Tier 1 VoIP Support Specialist who thrives in a fast-paced environment, enjoys helping people, and is eager to build a career in technical support and customer success.
What You’ll Do
- Provide first-level technical support for VoIP systems, ensuring clients stay connected and supported.
- Handle moves, adds, changes, and account maintenance for client systems.
- Troubleshoot and resolve VoIP-related issues with professionalism, patience, and attention to detail.
- Deliver outstanding customer service via phone, email, and ticketing platforms.
- Escalate complex issues to Tier 2/3 support teams when needed.
- Maintain clear and accurate documentation of client interactions, troubleshooting steps, and system changes.
- Participate in a rotational on-call schedule (with paid coverage).
What We’re Looking For
- Hands-on VoIP experience is required: you’ve worked with VoIP platforms and know how to troubleshoot and configure them.
- Customer service expertise: you remain calm, positive, and solution-oriented when assisting clients.
- Strong problem-solving skills: you can diagnose issues quickly and apply practical solutions.
- Detail-oriented mindset: you take pride in accuracy and thoroughness.
- Positive, team-first attitude: eager to learn, collaborate, and support client success.
- Available to work EST.
- Be part of a growing technology company that values innovation, teamwork, and client success.
- Gain hands-on experience with cutting-edge VoIP technologies.
- Opportunities for career growth and skill development in tech support and beyond.
- Competitive compensation, paid on-call shifts, and a collaborative culture.
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