Collections Specialist (Special Pricing) (Nigeria)

Job Summary

We’re looking for a  Collections Specialist to manage end-to-end collections, contact U.S. clients on past due invoices, negotiate payment plans, resolve billing issues, and keep accurate AR records bringing strong negotiation skills, and proficiency in Excel/QuickBooks.

Core Tasks:

• Manage accounts receivable and oversee the collections process from start to finish
• Contact clients regarding past due invoices via phone and email
• Negotiate payment plans following SOPs as needed
• Resolve billing issues in a professional and timely manner
• Maintain accurate records of all collection activities and update accounts accordingly
• Report on outstanding invoices and collections efforts on a regular basis
• Work with finance and sales to address disputes and ensure cash flow targets are met
• Assist with other ad-hoc AR-related tasks as needed

Must-Haves:

• 3+ years of experience in a collections or accounts receivable role
• Experience working on collections for clients in the USA
• Strong, assertive communication and negotiation skills over the phone and email
• Demonstrated ability to remain professional under pressure
• Solid understanding of billing, invoicing, and basic accounting principles
• Proficiency with Microsoft Excel/ GSheets
• Strong organizational skills with attention to detail
• Ability to work full-time EST

Nice-to-Haves:

• Experience working in collections for construction (or similar field)
• Proficiency with Quickbooks for recording and tracking AR events