Marketing Operations Manager

We’re seeking a proactive and experienced Marketing Operations to join our fast-paced product marketing agency. In this role, you will play a crucial role in ensuring smooth day-to-day marketing execution, internal coordination, client communication, and operational efficiency.

Core Tasks:

• Monitor multiple inboxes to triage and respond to client questions and concerns
• Perform ad hoc payment, invoice management, file management, e.tc
• Manage a calendar including scheduling, meetings, e.tc
• Write copy for marketing materials and leverage AI as needed
• Perform basic lead gen tasks with the goal of booking prospective clients
• Serve as a contact between employees, clients, and external partners in time
• Prepare/ edit correspondence, communications, presentations, reports, and other docs
• Coordinate meetings, set agendas, take minutes, and prepare follow ups / action items
• Perform other ad-hoc tasks with limited instruction as needed
• Assist with project management and time tracking (track deadlines/ milestones and coordinate) to ensure success
• Perform competitor and product research and produce written reports
• Assist with personal tasks as needed
• Create SOPs as needed

•  5+ years experience in paid media, lifecycle, or product marketing / research (e-commerce or startup environment preferred)
• Exceptional verbal and written communication skills
• 1+ years of experience in an SDR/BDR outreach role and cold email tools like Clay, Instantly and lead gen tools like Apollo, Sales Navigator
• Familiarity with Youtube content manager, Hootsuite, Canva, CapCut, and other social media and content tools
• Intermediate skills with Google Suite (Sheets, Docs, Slides)
• Experience leveraging ChatGPT and Grok for content writing
• Strong organizational and planning skills
• Excellent time management skills and ability to multitask and prioritize
• Background with Notion and Monday.com for project management (or similar tools)
• Familiarity with Slack and Zoom for internal team coordination / communication
• Ability to work CST

Nice-to-Haves:

• Hands on experience as a Chief of Staff in an agency setting
• Familiarity with Loveable and N8N for automations and workflow
• Proficient with Adobe Photoshop and Premier Pro for basic content editing and  generation
• Proficient with word press content upload in management
• 1+ years of experience in copy writing
• MBA or other higher education, preferably from a North American university
• Experience using Zapier and Quickbooks