Patient Copay Specialist (Africa)

Job Summary:
 

We are seeking a detail-oriented Patient Copay Specialist to support our revenue cycle and patient billing operations. In this role, you will be responsible for accurately processing and posting patient copay charges, reviewing billing data, and assisting patients with account and payment-related inquiries.
 

The ideal candidate has prior experience in medical billing or revenue cycle operations, strong attention to detail, and excellent communication skills to confidently assist U.S.-based patients. 

 

Core Tasks:

• Process and post patient copay charges accurately within the billing system
• Review daily encounter and billing data to ensure copays are captured correctly
• Handle patient-facing communication related to copay balances and billing questions
• Provide professional customer service via phone and email regarding patient accounts
• Assist patients with payment processing and account clarification when needed
• Maintain accurate documentation of patient interactions within the billing system
• Support the revenue cycle team with basic billing and charge entry tasks
• Escalate complex billing or insurance issues to senior billing staff when necessary

Must-Haves:

• 3+ years of medical billing or revenue cycle experience
• Prior experience with patient copay charging or patient account billing
• Strong (C-level) written and verbal English communication with minimal accent
• Ability to communicate confidently with U.S.-based patients in a front-facing support role
• High attention to detail and accuracy in billing and charge entry
• Ability to work quickly while maintaining quality and accuracy
• Strong professionalism and ability to handle sensitive patient conversations
• Ability to work full-time EST

Nice-to-Haves:

• Experience handling patient billing inquiries or patient financial services calls
• Experience working with EHR or medical billing platforms
• Prior experience in a customer-facing healthcare support role